They trust us
Our expertise
Our teams of expert consultants are at your side at every stage of your project, from the strategic framing, through the definition of resources and key success factors, to the implementation and monitoring of operational performance.
EXECUTION & CULTURAL SHIFT
Facilitate and accelerate the deployment of relevant methodologies adapted to the environment.
PO / PM / PMO
Lean
SAFe
Methodological approaches (Design thinking, Design Sprint, Agile...)
Change
Collaborative platform
Employee empowerment
Digital maturity index
INTERACTIONS & CX
Support the design of best-in-class customer experiences and optimisation of interactions
User Insights
Customer journey
Digitalization of offers
Selfcare
Direct to consumer / eCommerce
Marketplace
Digital retail
Lead management
Conversational approach
CRM on-boarding
Hybridization of interactions
Strategic partnerships
DATA & INNOVATION
Accelerate the design and implementation of new products and services
Innovation approaches
Design of new services
Structuring, methodological approaches and scaling up
Design and deployment of assets
Data approach and uses
Data governance
Score models
PERFORMANCE & MONITORING
Bring rational, tools and processes to make the right decisions
RFI / RFP support
Sourcing suppliers / partners
KPI's definition
Business and performance dashboard
Project scorecards
NPS and customer satisfaction
Steering cockpit
Digital transformation index
Our Industries
Our expert consultants in Digital & Data also master the challenges of your Industry
Our privileged counterparts
The world is changing and so is the Digital world, which is why, thanks to our understanding of the business challenges and technical constraints, we work mainly with the Marketing, Customer Experience, Digital, Data, Transformation & Business departments.
Our ecosystem partners
Okuden was built on the observation that the expertise held in-house by traditional consulting firms is no longer in line with current challenges. Our model is therefore natively open and we enrich our thinking and interventions through an ecosystem of experts and partners with whom we share the same values and ambition.
